IMPORTANT INFORMATION
Welcome!
To your home away from home!
We are delighted to have you as our guest and hope you will enjoy your stay. To make your stay as comfortable as possible, we have compiled some common questions and answers that may be helpful during your time here.
At the end of the page there is also information about what applies on check out.
Please read & follow the information
We hope you have a wonderful time with us!
- When checking in– If you notice anything wrong or are unhappy with the cleaning please contact us ASAP so that we can fix this.
Wi-Fi – You will find the router by the TV, and on the back of it you will find the name & the code to access. We use 5 G and unlimited data. There is also a frame with a QR code for easy access.
- Parking – If your apartment has got parking you will have gotten the information in your arrival information. We always have signs ”Stay Easy Parking” where to park. Note that you might need a permit to park. Otherwise the risk of getting a fine is big.
Recycling – In Sweden we recycle everything, so please respect the rules and put plastic, glas, metall, paper and foodwaste in the diffrent containors, usually placed by the main garbage or in a separate garbage room. More information regarding your specific accommodation is in the folder in your apartment, and in the ”Welcome to Stay Easy/ key collection” Email.
Washing room – If you don´t have a laundry machine in the apartments there is always a laundry room in the apartment complex that you can access. In Sweden we have a system with booking cylinders/ booking board, usually placed by the laudry room.
Cleaning Stay Easy servicetem provides cleaning every other week, this is included in the rent, we will also provide new bedlinnen and towels. (Towels are allowed to wash in a regular machine, but please DO NOT wash our bedlinnen since this are washed in a special facility.)
Damages and maintenance – Please contact us if you accidentally break something so that we can exchange this. And please use the aparments as it was your own and take care of it, so that we can provide our next customer with the same standard as we offred you.
Smoking – Stay Easy doesn´t allow smoking in the apartment, OR on the balcony, this is to respect the neighbors. If you need to smoke, please leave the building area, this whole area/court yard is a non smoking zone. Make sure to not litter, throwing cigarettbudds are prohibited in Sweden, and you might get a fine for doing this. Smoking indoors or on the balcony will be fined with €300/occasion. Extra cleaning costs may apply if the smell of smoke does not go away. This also applies to furniture that may need to be replaced.
Checking out – Please do the following and note that check out is no later then 10 am
Late check-out is charged with SEK 2,000 extra. Plus an extra days accommodation.
• Empty the fridge, the freezer and all of the cupboards
• put used bedlinnen and towles on the bathroom floor
• make sure that you have all of you belonging ( if we find anything when we are clening we will contact you)
• Remove and throw away the garbage, if this is not followed, a fee of SEK 700 will be charged.
• When you have looked the door you put the key back in to the postintake on the door, if the door does not have one, you put the keys in the postbox it is usually by the entrence – make sure you put it in the right box. ”Stay Easy Apartments and the apartment nr” should be displayed.
Contact information – Serviceteam phone 9 am- 4 pm +46 739 361 361 or send an email to Service@stayeasy.se
Emergecy nr: + 46 707 701 766, in case of life threatening emergency call 112
We hope that this information is helpful to you, if you are missing anyting please let us know.